Shipping And Returns:
RETURNING A USED ARTICLE:
Your invoice also serves as return voucher. Upon returning a used Snekkerbuks article, please include a copy of the invoice and you will receive a store credit worth 50% of the purchase price.
Please ship your used article to this address:
Shipping costs on returned used articles are at the customer's expense. We advise you to provide the return shipment with a tracking number.
Used leather sandals are excluded from returning.
Shipping costs for the Netherlands: € 5,75
Shipping costs for West-European countries*: € 5,95 (*Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, United Kingdom, Sweden)
Shipping costs for other European countries: € 16,00
Shipping costs for the rest of the world: € 24,00
Shipping costs will be added to your order.
After Snekkerbuks receives your order, you'll receive an automatically generated e-mail confirmation. Items that are in stock are shipped within 3 working days after receiving your payment. If an article is not in stock, it takes between 5 and 8 working days to make it in our workshop. We will inform you per email about the exact shipping time. We handle orders from Monday to Friday, not on Dutch national holidays.
RETURNING A NEW ARTICLE:
If an article does not meet your expectations you can return it (right of withdrawal). We will give a full refund, shipping costs excluded. A return notification should be made within 14 days after you've received the article to:firstname.lastname@example.org with your name, order number, and items you'd like to return. Your return shipment should be shipped to our return address no later than 7 days within your e-mail return notification.
Please return the article, undamaged and not worn or washed, with all original labels attached and in its original package. In your return package, include a copy of your receipt or order confirmation and clearly state your bank account number (IBAN). From customers outside The Netherlands we need the IBAN number, BIC/SWIFT code and the name, postal code and city of your bank. Please state the same bank account number through which your original payment was made. Shipping costs on returned articles are at the customer's expense. We advise you to provide the return shipment with a tracking number. Snekkerbuks can't be held responsible for returned articles lost or damaged during transport. When we've received and checked the returned articles you'll receive a confirmation e-mail with a notice that we have refunded the money. We will refund as soon as possible after receiving your return, with a maximum of 14 days.